We're happy to help! Most common issues are addressed below. So take a look before contacting support.
TargetGrow searches Twitter using our machine learning algorithm to suggest tweets relevant for you to consider, review and favorite from people that we’ve identified as most likely to engage with you. We use what you tell us about your intended audience and put tweets with those keywords through a number of filters and processes to surface the best ones. Once you approve those tweets, we send those favorites to Twitter throughout the day. This gets you in front of a targeted audience that is likely to follow you, visit your website, etc. Our algorithm typically yields 5x higher engagement than the usual way!
If you’re not getting enough of the right tweets, you should swap out your keywords for ones that yield better results. There are 3 parts to choosing quality keywords:
As an example, if you're make anti-virus software a term like 'software' is likely to be too wide and will result in tweets which aren't as relevant. You can also try industry-specific terms, acronyms and hashtags for relevance.
Want more ideas on popular keywords? Look it up on our site GrowEpic
Need more keyword slots or more suggested tweets? Just upgrade your plan.
Yes, that is Twitter's guideline and it makes sense as you should always be fully in control. We make it easy with a clean, readable UI as well as quick keyboard support.
After you submit your favorites, the system will process and execute them. Typically the favorites will be spread out over a period of hours.
Absolutely, to unsubscribe just click here.
Just use the Plans page and choose your new plan. Remember plans are billed on a monthly basis. Your charges will be pro-rated based on when during your billing cycle you're changing plans.
If your Twitter account is brand new or not active, such as if you have very few followers or tweets, users you interact with may feel the account is not credible or may be spammy and are more likely to report you. For that reason, for your own protection and best results, we limit the account until you're more active.
If TargetGrow isn't performing for you, we’d love a chance to hear your feedback and help - please contact us at the address below. Plans are billed monthly so your plan will stop at the end of your current billing cycle. To proceed click here.
If you're on a paid plan and would like to stop it please use the link above. Otherwise to cancel your account click here.
To change your credit card, please visit the plans page, click on your current plan, and enter your new credit card information. (As long as you select the same plan, you won't be charged - it will just replace the current one.)
We automatically email you a copy of your invoice each month. If you don't have it please check your spam folder, or you can have any invoices resent from your My Account page
You can update your email anytime on your My Account page.
We're happy to help, you can contact support.